How to hire
How to hire. Welcome. If you are an existing customer, please log in to our website using your email address. Select the products you wish to hire and complete your quotation request list. Our customer service team will then check stock availability and delivery/collection charges for your dates. We will forward your no obligation quotation to you as quickly as possible. We aim to answer every enquiry within 24 working hours from receiving your quotation request.
If you are new to hiring equipment from our company, you are very welcome and we hope to be of service to you for your event. We provide catering equipment and furniture hire for large and small events, but every job is very important to us. Our operating area covers the whole of the four South West counties of Devon, Dorset, Somerset, Cornwall and we cover Bath and Bristol.
Make an account, or sign in as a guest
Please create an account, so that we will have all the information necessary to complete your enquiry quickly and accurately. Alternatively, you can submit a guest quotation request. We don’t use your information for any other purposes and we don’t pass your information onto third parties. Select the items you think you would like to hire and submit your quotation request. Please be sure to complete the dates of your event and the venue delivery address. Postcodes are very important to us. Our delivery vehicles are fitted with Sat Nav and tracking systems to help us get the equipment to you on time. Alternatively, you are very welcome to collect from or return the hired goods to our Exeter warehouse. Our opening hours are 0800 – 1700 Monday to Friday excluding bank holidays.
We will produce a no obligation quotation within 24 hrs Monday – Friday. This quote will have a 5 digit reference number for your event. Please use this reference number during any subsequent changes to this quotation. While we are producing your quotation, we will check our stock availability at that time to ensure we are able to complete your request. This, however, doesn’t reserve the stock for you. Once you are happy in principle with the quotation, we ask that you pay a 30% deposit to confirm the order and this will reserve the stock for you. However, we do understand the difficulty in fixing final numbers of guests. Therefore you can still adjust your numbers up to 14 days prior to delivery, subject to stock availability.
Final payment is due at least 14 days prior to delivery. At this point your final balance is due to be paid, which you can do by BACS transfer to our bank, or by credit or debit card payment via our website link to Sagepay or you can pay by cheque. Please note cheques must be cleared prior to the hire goods leaving our warehouse.
Delivery and/or collection
You can collect your hire equipment from our Exeter warehouse. Alternatively, we can deliver and collect your hire order. Charges will be calculated by our staff from the closest of our two delivery points, Martock in Somerset and Exeter, Devon. Once you submit your quotation request, we will calculate the charges and include them in your no obligation quotation.