Privacy Policy

Privacy Policy

Devon Vintage China is part of South West Event Hire Ltd

PRIVACY POLICY for South West Event Hire Ltd websites www.southwesteventhire.co.uk   www.britanniacateringyeovil.co.uk

www.devonvintagechina.co.uk

At South West Event Hire Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site. Or if you are communicating electronically with us by email.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us. Also that we collect from you when you are on this site.

We do update this Policy from time to time, so please do return and review this Policy regularly.

Information We Collect

In operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access. Including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website. Such as when you registered for information or make a purchase.
  3. Information provided to us when you communicate with us for any reason.
  4. This includes information provided in subscribing to our newsletter services.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information. Regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with the information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you. Where you have consented to receive such information.
  2. To meet our contractual commitments to you.
  3. To notify you about any changes to our website. Such as improvements or service/product changes, that may affect our service.
  4. We may also ask you to complete customer feedback surveys. We use these for research purposes and may list that feedback on our websites for other customers as testimonials. Although you do not have to respond to them.

If you are an existing customer. We may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we will not use your data, or permit selected third parties to use your data. So that you can be provided with information about unrelated goods and services.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area. Who works for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order. The processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure your data is treated securely and in agreement with this Privacy Policy.

The transmission of information via the internet is not completely secure. Therefore we cannot guarantee the security of data sent to us electronically. Transmission of such data is therefore entirely at your own risk.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud protection and minimise credit risk.

Third-Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at email@southwesteventhire.co.uk or in writing at:

Managing Director

South West Event Hire Ltd

4 & 5 Bittern Industrial Units

Bittern Road

Sowton Industrial Estate

Exeter

Devon

EX27LW

Charity Support

The staff and directors are pleased to announce that our chosen charity is the Devon Air Ambulance Trust, who we will be trying to assist during the coming year. Please also follow our link and support this excellent charity.

Special Offer

We will also introduce Special Offer, discounts and bargain hire whenever we can to assist our customers. Please not that we will probably have more special offers available than can fit on this page. Therefore the offer page will load different offers each time it loads.

How To Hire

If you are new to hiring equipment for a wedding, party, or event. You may like to read our “How to Hire” guide. Of refer to our Terms and Conditions of hire.

How to hire

How to hire. Welcome, If you are an existing customer, please log in to our website using your email address. Then select the products you wish to hire and complete your quote request list. Our customer service team will then check stock availability and delivery charges for your dates. We will forward your no-obligation quotation to you, as quickly as possible. We aim to answer every enquiry within 24 working hours from receiving your quotation request.

If you are new to hiring equipment from our company, you are very welcome, and we wish to be of service to you, for your event. We provide catering equipment and furniture hire for large and small events, but every job is very important to us. Our operating area covers the whole of the four South West counties of Devon, Dorset, Somerset, Cornwall, Bath and Bristol.

Make an account, or sign in as a guest

Please create an account, so that we will have all the information necessary to complete your enquiry quickly and accurately. Alternatively, you can submit a guest quotation request. We don’t use your information for any other purposes, and we don’t pass your information onto third parties. Then select the items that you think you would like to hire and submit your quotation request. Making sure to complete the dates of your event and the venue delivery address. Postcodes are very important to us. All our delivery vehicles are fitted with Sat Nav and tracking systems to help us get the equipment to you on time. Alternatively, you are very welcome to collect or return the hired goods from our Exeter warehouse. Our opening hours are 0800 – 1700 Monday to Friday excluding bank holidays.

Our quotation

We will produce a no-obligation quotation within 24 hrs during Monday – Friday. This quote will have a 5 digit reference number for your event. Please use this reference number during any subsequent changes to this quotation. While we are producing your quotation, we will check our stock availability at that time, to ensure we are able to complete your request. This, however, doesn’t reserve the stock for you. Once you are happy in principle with this quotation. We ask that you pay a 30% deposit to confirm the order and this will reserve the stock for you. However, we do understand the difficulty in fixing the final numbers of guests. Therefore you can still adjust your numbers up to 14 days prior to delivery.

Final Payment

By 14 days prior to delivery. At this point, your final balance is due to be paid, which you can do by Bac’s transfer to our bank. Credit, or debit card payment via our website via Sagepay, link to Sagepay page, or by cheque. Please note cheques must be cleared prior to the hire goods leaving our warehouse.

Delivery, or collection

You can collect your hire equipment from our Exeter warehouse. Alternatively, we can deliver and collect your hire order. Charges will be calculated by our staff from the closest of our two delivery points, Martock in Somerset and Exeter. Once you submit your quote request we will calculate the charges and include the in your no-obligation quotation.